Purpose:

This statement of CustomerNexus Solutions’ Privacy Policy is a declaration of our commitment to protecting website visitor data privacy. It defines how CustomerNexus collects, uses, and protects the personal information of those who visit our website or submit requests for any of the following:

• Inclusion in our campaign mailing list
• Free initial consultations
• Thought leadership content
• Rendering of consulting services

Definition of Terms (for purposes of this Privacy Policy):

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

• Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CustomerNexus or CustomerNexus Solutions
• Contact: a unique contact created for You to be included in our efforts to execute and manage interactions with You (ex: inclusion in mailing lists or marketing campaigns)
• Cookies: Small files that are placed on Your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
• Country: United States of America (USA)
• Device: Any device that can access our Service such as a computer, a cellphone or a digital tablet.
• Personal Data: Any information that relates to an identified or identifiable individual.
• Service: refers to the Website.
• Service Provider: Any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (ex: duration of a page visit).
• Website: refers to the CustomerNexus website, accessible at https://customernexus.co/
• You: the individual accessing or using the Service, the company, or another legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Website Visitor Data Collection:

CustomerNexus collects website visitor information to ascertain website visitor content preference and needs, improve the website visitor experience, and to comply with legal requirements. The types of information we may collect include:

• Personal Information (personally identifiable information or PII): First Name, Last Name, E-mail Address, and Phone Number.
• Usage Data: Internet Protocol (IP) address, web browser type, browser version, browser activity on our website (ex: pages visited), and type of interaction with our website.

Cookies and Tracking Technologies:

CustomerNexus uses Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Please know that unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacon: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

Type: Session Cookies

Administered by: CustomerNexus

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: CustomerNexus

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

Type: Persistent Cookies

Administered by: CustomerNexus

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Use of Your Personal Data:

The Company may use Personal Data for the following purposes:

• Provision and maintenance of our Service: This includes monitoring the usage of our Service.
• Performance of a Contract: The development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To Contact You: This may be done via email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To Manage Your requests: To attend and manage Your requests to Us.
• For Other Purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• Business Partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With Other Users: When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your Consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data:

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data:

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Deletion of Your Personal Data:

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data:

The following outlines circumstances which may necessitate the disclosure of your Personal Data.

• Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Law Enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (ex: a court or a government agency).
• Other Legal Requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data:

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Do Not Sell My Personal Information:

Please know that CustomerNexus does not sell ANY personal information. Should our business practices change in the future, we will update this Privacy Policy accordingly, notify visitors of this change in a timely manner, and provide the option to opt out – as required by law.

Links to Other Websites:

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

California Consumer Privacy Act (CCPA) Requirements:

Residents of the State of California (USA), this Privacy Policy provides details on your rights under the California Consumer Privacy Act (CCPA), as required by law. Per the CCPA, CustomerNexus declares that it may have collected the following types of data in the past twelve months:

• Personal Identifiers (ex: Name, E-mail Address, and IP Address)
• Internet or other electronic network activity (ex: interaction with our site).

Website Visitor Rights Under the CCPA

If you are a California resident, you have the following rights regarding your personal information:

• Right to Know: Request details about the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: Request that we delete your personal information, subject to certain exceptions (ex: legal or contractual obligations).
• Right to Opt-Out: Opt out of the sale of your personal information (though we do not sell personal information).
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us using the details below. We reserve the right to verify your identity before processing your request.

• Email: info@customernexus.co
• You may also authorize an agent to contact us and make a request on your behalf.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@customernexus.co.